I had an unfortunate experience yesterday at Capital Quilts in Gaithersburg and I guess I'm interested in reading other people's opinions.
This store had been my favorite for many, many years. Over the years, I have spent way too many $$$ there. I was there Sunday, with Jane and bought well over $100 in fabric. I had purchased 5 yards of a particular beige for the background of a quilt that I am making for an online BOM.
I got home and found that the instructions require 10.5 years of background fabric. That seemed like an awful lot but I stewed about it and decided to bite the bullet and go back to and buy the additional fabric. Better too much than not enough. I certainly don't want to get into September and run out.
Anyway, I took a swatch with me to match and apparently did not do a good job. I picked up the wrong bolt and asked for 6 yards. The lady cutting looked at the swatch also and said that they matched. 2 sets of eyes are supposed to be better than one. Wouldn't you think that someone working in the store would be more familiar with what they had in stock? I also bought another 4 yards of other stuff while I was there.
I paid for the fabric and went to the bathroom. Right next to the bathroom, I saw the fabric that was a match. I brought the new bolt to the counter and asked to exchange. They said no.
I couldn't believe it. I've been a good customer for years. I was upset. One of the owners of the store was there and said it looks like I am drowning in beige. I was not amused. As I stood there at the counter, I looked at the fabric that I did buy and noticed a flaw. I pointed it out to the lady behind the register and she said, 'What do you want me to do about it?'. I was stunned and said I didn't know. Well, the lady walked away as I just stood there. I waited a few minutes and she was off in another area of the store sorting fabric. Did I say I was stunned?
I picked up my stuff and left. I was totally pissed! I drove a couple blocks away and fumed and came back to the store. I had a punch card from that store that was almost full, worth $26. I really did want the other beige that did match.
I got another 6 yards of the beige that did match, used my punch card, and charged the balance on my visa card. They wanted to give me another punch card. I told them to give it to someone else. They got me for about $300 this week but I will never spend another dime there.
Now my question to you is, How hard would it have been to take the 6 yards of fabric and make a swap? How many times have you been to a quilt store and have seen multiple pieces of the same fabric on one bolt? I didn't think this would have been a big deal. They were both very similar in color and the same price. Is this worth losing a good customer over? Was I being unreasonable?
At any rate, this experience put my ego in check. I was arrogant enough to think that my loyal patronage was worth something. Silly me.
ttfn :) Yuki